For your convenience, we have divided this site into
four sections:
1. The FAQ the section you now are
in, answers the questions most customers have about their loan and how
to use this site.
2. The Loan Status section
that follows provides you with your loan’s status and payment information.
You can also use this section to make any changes to your personal information,
such as a change of address, phone number, email address and so on.
3. The Make a Payment section
enables you to actually submit a payment online using your current checking
account. It also provides instructions on how to make fast cash payments.
4. The Automatic Deduction
section enables you to save time and perhaps money by applying for automatic
payment deductions that would withdraw funds automatically from your checking
or savings account two days before your due date.
You can move to any section in this site by clicking on the appropriate
button at the left.
Frequently
Asked Questions
What do most people want to know about their loan and how to use this
site?
1) Have there been any
recent changes to this site?
Silver Oak Services’ loan information site was designed to provide
the most accurate and complete loan information for your use. Currently,
this site is comprised of its original design and content. Check this
question in the future to learn about any changes made for your added
convenience.
2) How do I use this
site?
You can move through the site or click on any of the buttons on the
left to proceed to any page at any time. You have the options to review
your loan status, find out if and when your payments have been received,
change your contact information, make a payment online, find locations
near you to make cash payments, and even set up monthly automatic payments.
The section you are in now may answer many of your questions about your
loan and you can always contact our customer service center if you have
other questions or service we can provide to you by calling 1-800-699-1776.
3) How current is the
information on this site?
The information you currently see is updated daily. It takes 48 hours
from the time we receive new information or payments from you to have
them posted on this site.
4) If my loan was originally
made by my local bank, can I go there and make direct payments to my
loan?
No. Silver Oak Services manages your loan account for the bank
who originated your loan. Sending a payment to the bank instead of Silver
Oak Services will result in a significant delay in the payment being
posted to your account and may, as a result, cause late payment penalties
to your account.
5) What kind of information can I change
from this site?
For your convenience, you can change all your contact information: your
address, phone number and e-mail. You can also change your password
to enter this site to make it more convenient and secure for you. For
legal reasons, we cannot allow our customers to change their name or
any loan information. If you have a name change, simply call our service
center at 1-800-699-1776 for assistance.
6) How do I make payments
on this site?
To make a payment directly from your checking, money market or savings
account, click on the “make a payment” button on the left
column. To find out how to make a cash payment at the nearest location
to you, click on the “Western Union Cash Payment” button.
Then just follow the simple directions. Please note we cannot accept
a one-time payment from credit cards or debit cards.
7) What if I disagree with the information
I see?
All information is correct within 48 hours of payments
received or information changed. However, if you have a discrepancy
or any question with what you see, just call our customer service center
at 1-800-699-1776.
8) What if I want to
pay off the loan?
This is a simple process. Just call our service center at 1-800-699-1776
and tell us you want to pay off your loan. We’ll tell you the
exact amount that you still owe and can help you conduct your payoff
quickly and easily. .
9) What happens if I
sell or trade in my vehicle?
Call us at 1-800-699-1776 as soon as you know you want to sell and we’ll
walk you though the best process. If you have already sold your vehicle,
call us as soon as possible and we’ll find the easiest way for
you to settle your loan.
10) What happens if
my vehicle is stolen, vandalized or totaled?
You should contact your insurance company first to arrange for damage
assessment and repairs. You do not need to contact Silver Oaks Services
directly.
11) What if I want to
make changes to my automatic deduction?
If you are already enjoying the advantages of monthly deductions, but
want to make a change, such as switching the account from which the
funds are made, you will need to submit a new automatic deposit application,
which you can get by clicking on the “automatic deductions”
button at the left and then printing off a copy of the form (your signature
is required for such transactions, so we cannot do this over the phone).
The changes will be made within 1 business day after we receive your
application.
12) Why is the payoff
amount listed as “estimated?” and how do I find out the
exact amount if I want to pay off the loan today?
We have listed this payoff amount to assist you in making a decision
to trade your car for a new one or payoff the loan. Your exact payoff
amount may vary, depending on the exact day you pay off your loan, and
if you have any additional charges on the loan. The payoff estimate
will be very close to your payoff amount, but simply call us at 1-800-699-1776
and we’ll be able to give you the exact amount for the day you
are considering for payoff.
13) What if I have
a problem making a payment?
Silver Oak Services is committed to helping you stay current with your
payments and protecting your credit. As soon as you know you may have
a payment problem, call us at 1-800-699-1776 and we’ll work with
you to determine the best option for your situation.
14) Why isn’t
this my bank’s website?
Your loan institution wanted to provide you with the most up to date
information and best customer service available for your auto loan.
As the leading loan information web service, Silver Oak Services is
being used by the institution to provide that information to you. We
are solely dedicated to servicing auto loans. All questions about your
loan should be made to our customer service center for the quickest
and easiest way to answer any of your questions.
15) Do I apply for another
loan or try to refinance through you?
Silver Oak Services cannot make new auto or truck loans. We are dedicated
to provide the best service to you on your existing loan. For a new
loan, contact your bank or lending institution for new loan information.
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